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Consumer Law Services in Pakistan

Services in this area

  • Consumer Complaints & Disputes

    The prosecution, defence and trial of the consumer complaints about the defective goods, services, and unfair trade practice.

  • Legal Notice & Appeal to the High Court

    Vetting legal notice and appeal to the Islamabad High Court under Section 10, Islamabad Consumer Protection Act, 1995.

Representative Cases & Precedents

Selected litigation highlights, appellate decisions, and regulatory outcomes handled by our practitioners in this practice area.

Consumer Law Consumer/Commercial Court, Peshawar Damages Claim Dismissed

Defense of Rs. 4.7 Million Solar Warranty Claim in Consumer Court

Key Statute / Law: Section 13, Khyber Pakhtunkhwa Consumer Protection Act, 1997
Case & Context

A customer of Beacon Energy Limited filed a consumer complaint alleging that a Rs. 4.7 million solar panel installation failed to deliver committed backup time, claiming severe damages.

Legal Strategy & Proceedings

We defended the company by proving that installation adhered strictly to the Bill of Quantities (BOQ), the system operated efficiently as proven by negative net-metering balances for consecutive months, the complainant breached warranty terms by unauthorized engagement of third-party technicians, and contributory negligence applied per PLD 2015 SC 212. Assertions were proven through rigorous cross-examination of complainant witnesses.

Outcome & Decision

The Learned Judge Consumer/Commercial Court Peshawar rejected the damages complaint as framed and directed solely the replacement of the battery bank as amicably offered.

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